Introduction

This Shipping Policy outlines the procedures and terms under which Sesame Privacy (referred to as "we," "us," or "our") handles the shipping of products to ensure transparency and the best possible service for our customers.

We may update this Shipping Policy from time to time by posting the latest version on our website. We encourage you to check our site regularly to stay informed of any changes.

Shipping Methods

Orders placed during regular business hours are processed and prepared for dispatch within 2-3 business days. Depending on your preferences, you can choose from the following shipping options:

International Shipping and Fees

Shipping times and fees vary by country and are subject to local regulations. Import taxes, VAT, or additional fees are outside of our control and must be paid by the recipient.

We recommend checking with your local customs office to understand any applicable fees before placing your order.

If delivery is refused or returned to sender, we will refund your order minus the original shipping costs. Please note that we do not mark parcels as "gifts" or "samples" to avoid taxes or import fees.

Shipping Fees

Shipping costs are calculated based on the shipping method, weight, dimensions of the items in your order, and your location. You’ll see the total shipping cost during checkout before completing your purchase.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your shipment’s progress. Please note that it may take a few days for tracking details to become available.

Delays

While we strive to ensure all orders arrive on time, delays can occur due to factors beyond our control, such as extreme weather, holiday periods, or carrier-related issues. If your order is delayed, please contact us at hello@sesameprivacy.com, and we’ll do our best to resolve the issue promptly.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, contact us at hello@sesameprivacy.com as soon as possible. We’ll work with the shipping carrier to investigate the issue and provide a resolution.

Accuracy of Shipping Information

To ensure timely and successful delivery, please provide accurate and complete information when placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping details provided at checkout.

Contact Us

If you have questions about this policy, need assistance, or would like to provide feedback, please contact us using the information below:

Email: hello@sesameprivacy.com